• Choosing the right internet technology for your business needs

    Businesses have different internet requirements to residential properties. Learn about the different types of business internet that currently exist below.

    Wi Fi

  • Small business
  • nbn® business products

    Currently, nbn® provides products specifically for business operations across satellite and fibre services. These are incorporated under four banners:

    nbn® business products as of February 2024
    nbn® business products as of February 2024

    • 1 nbn® Business Sky Muster® satellite
      • The nbn® Business Sky Muster® satellite service extends the reach of the nbn® network to businesses in regional and remote Australia using advanced satellites. This includes areas across mainland Australia, Tasmania, and remote islands like Norfolk Island, Christmas Island, Lord Howe Island, and the Cocos (Keeling) Islands.

        To set up a Sky Muster® satellite connection, you’ll need a rooftop satellite dish and an nbn®-provided modem installed where the cable from the dish enters your business. This modem requires power and must be installed by an nbn®-approved technician.

        The nbn® Business Sky Muster® service offers a range of innovative product solutions, allowing RSP’s to deliver business-grade network services to Australian businesses. This service provides high-speed broadband tailored to meet the needs of businesses and offers disaster recovery capabilities, even for businesses located in major cities and metro areas.

        Business nbn® satellite services provide the following features:

        This page provides a comparison between the personal Sky Muster Satellite Services and the Business nbn® Satellite Services.

    • 2 nbn® ethernet
      • nbn® ethernet is a type of broadband service delivered over Ethernet technology by nbn®. It provides high-speed internet connectivity suitable for businesses, offering reliability and scalability for various networking needs.

          business nbn® Service Pro business nbn® Service Essentials business nbn® Service Starter
        Summary# Our fastest restoration target for businesses who need to be back up and running as quickly as possible. A 12hr restoration target for businesses that need to prioritise their time online. A 90-day service plan to get businesses off to the right start.
        Connection Business-grade technicians for a tailored connection experience
        Restoration target# 4-hour 12-hour 12-hour
        Support Providers are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most
        Service type/length Month-to-month Month-to-month 90 days
        business nbn® Service Pro
        Summary#
        Our fastest restoration target for businesses who need to be back up and running as quickly as possible.
        Connection
        Business-grade technicians for a tailored connection experience.
        Restoration target#
        4-hour
        Support
        Providers are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most
        Service type/length
        Month-to-month
        business nbn® Service Essentials
        Summary#
        A 12hr restoration target for businesses that need to prioritise their time online.
        Connection
        Business-grade technicians for a tailored connection experience
        Restoration target#
        12-hour
        Support
        Providers are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most
        Service type/length
        Month-to-month
        business nbn® Service Starter
        Summary#
        A 90-day service plan to get businesses off to the right start.
        Connection
        Business-grade technicians for a tailored connection experience
        Restoration target#
        12-hour
        Support
        Providers are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most
        Service type/length
        90 days

        #Not all providers offer plans based on the full range of nbn’s wholesale traffic class products and speed tiers.

        nbn® business products as of February 2024

    • 3 nbn® ethernet prioritised voice and data options
      • Traffic class technology allows parts of your service to be prioritised over others, depending on what you primarily use your service for.

        For example, suppose your business relies on a high volume of inward and outward calls rather than using the Internet. In that case, the network can recognise the type of data flowing through (e.g., phone calls) and prioritise this above Internet usage.

        nbn® allocates three wholesale traffic classes (TCs) to RSPs: TC1, TC2, and TC4. RSPs then create business internet products using these traffic classes and sell them directly to you as an internet service.

        Each TC has a different function:
        Features TC1 TC2 TC4
        Primary purpose Supports voice services, specifically Voice over IP (VoIP) Provide access to high-performance data for applications and services that require consistent, predictable download and upload speed (video conferencing, network traffic over virtual private network (VPN), e-commerce and business-critical cloud services. General internet and standard data services. Business nbn® Plans are on TC4 technologies unless customised with your RSP to include TC1 and TC2 technologies, depending on your requirements.
        Symmetrical wholesale download/upload speeds to help make voice communication seamless (video conferencing)
        Asymmetrical wholesale download and upload speeds*
        Committed Information Rate (CIR) at a wholesale level to help make data service performance consistent.
        Appropriate wholesale bandwidth allocation to make voice communication cost-effective.
        Defined latency, jitter and loss characteristics listed in the Wholesale Broadband Agreement (WBA). Helping enable a better business grade service.
        Available across all access technologies.
        A ‘best effort’ service suitable for non-critical business data applications
        TC1
        Primary purpose
        Supports voice services, specifically Voice over IP (VoIP)
        Symmetrical wholesale download/upload speeds to help make voice communication seamless (video conferencing)
        Asymmetrical wholesale download and upload speeds*
        Committed Information Rate (CIR) at a wholesale level to help make data service performance consistent.
        Appropriate wholesale bandwidth allocation to make voice communication cost-effective.
        Defined latency, jitter and loss characteristics listed in the Wholesale Broadband Agreement (WBA). Helping enable a better business grade service.
        Available across all access technologies.
        A ‘best effort’ service suitable for non-critical business data applications
        TC2
        Primary purpose
        Provide access to high-performance data for applications and services that require consistent, predictable download and upload speed (video conferencing, network traffic over virtual private network (VPN), e-commerce and business-critical cloud services.
        Symmetrical wholesale download/upload speeds to help make voice communication seamless (video conferencing)
        Asymmetrical wholesale download and upload speeds*
        Committed Information Rate (CIR) at a wholesale level to help make data service performance consistent.
        Appropriate wholesale bandwidth allocation to make voice communication cost-effective.
        Defined latency, jitter and loss characteristics listed in the Wholesale Broadband Agreement (WBA). Helping enable a better business grade service.
        Available across all access technologies.
        A ‘best effort’ service suitable for non-critical business data applications
        TC4
        Primary purpose
        General internet and standard data services. Business nbn® Plans are on TC4 technologies unless customised with your RSP to include TC1 and TC2 technologies, depending on your requirements.
        Symmetrical wholesale download/upload speeds to help make voice communication seamless (video conferencing)
        Asymmetrical wholesale download and upload speeds*
        Committed Information Rate (CIR) at a wholesale level to help make data service performance consistent.
        Appropriate wholesale bandwidth allocation to make voice communication cost-effective.
        Defined latency, jitter and loss characteristics listed in the Wholesale Broadband Agreement (WBA). Helping enable a better business grade service.
        Available across all access technologies.
        A ‘best effort’ service suitable for non-critical business data applications

        * Your experience, including the speeds actually achieved over the nbn network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal quality, broadband plans and how your service provider designs its network). nbn is a provider of wholesale speeds to internet providers. nbn wholesale speed tiers available to your internet provider vary depending on the access technology in your area. business nbn is not available for nbn Fixed Wireless or Sky Muster satellite access network technologies.

        For more information on how nbn® business services use traffic classes, visit these links:

    • 4 Business nbn® Enterprise Ethernet
      • Business nbn® Enterprise Ethernet is a premium fibre access network and is available to an estimated 1.5 million Australian business locations.

        It provides business and government customers with affordable, superfast internet over a dedicated fibre network—which means it never slows down during peak periods. It offers symmetric speeds from 10Mbps to close to 10Gbps and was built to support data-intensive businesses. Businesses can easily send and receive large files, participate in smooth video conferencing and access cloud-based services.

        There are no nbn® up-front build costs for an estimated 90% of business locations within the nbn® network footprint. To check your address and find out how nbn® can help your business, visit their website.

        Benefits of the system:

        • Experience consistent, fast performance with network availability target of up to 99.95% to keep your business running.
        • Access equal upload and download speeds, even at peak times for enhanced experiences.
        • Choose from a range of bandwidth options for reliable connectivity that’s suited to your needs.
        • Fast, dedicated, and diverse fibre connectivity to all 121 nbn Points of Interconnect (POIs), removing the need for additional hops and minimising latency.

        Click here for a deeper explanation of the benefits. To find out more on accessing Enterprise Ethernet, visit the business nbn® Enterprise Ethernet webpage.

        *Note that nbn™ is the wholesaler and you will need to contact your preferred Retail Service Provider to request a new connection. You should also read the nbn® fair use policy for Enterprise Ethernet for the guidelines on using this service.

    • 5 nbn® Smart Places
      • nbn® has introduced Smart Places, providing flexible connectivity solutions for government, businesses and communities alike.

        Government, businesses and communities are looking to experience the benefits of Smart City and Internet of Things (solutions) by connecting critical infrastructure, smart devices, applications and solutions across a range of outdoor locations.

        nbn® Smart Places enables the extension of the nbn® fibre network to a variety of eligible non-premises locations such as traffic lights, CCTV, smart poles, digital billboards, and public Wi-Fi.

        As an nbn wholesale product, nbn® Smart Places is tailored to enable the connectivity for the Internet of Things (IoT) and smart infrastructure to eligible non-premises locations. It also helps streamline organisation operations and improve the quality of service provided to customers and communities.

        Embrace the possibilities with nbn® Smart Places*

        • Traffic Infrastructure: Upgrade traffic lights and traffic monitoring into smart infrastructure through the connectivity of fibre optic bandwidth to leverage analytics and artificial intelligence to improve safety, infrastructure and reduce congestion.
        • Utility Monitoring: Connect and embed reliable sensors for low latency monitoring and control across water, gas and electrical infrastructure enabling cost efficiencies and improved security.
        • Transportation: Connected EV Chargers can not only monitor and secure your asset but can offer public wi-fi and community information to rest area visitors.
        • Digital Billboards: Increase the bandwidth of digital billboards using fibre optic connectivity for dynamic and contextual ultra-high definition advertisements unlocked by speeds of up to 1000/400Mbps wholesale.

        *nbn is accepting applications for builds to non-premises locations in our existing nbn Ready For Services (RFS) footprint and new developments. Service connectivity availability will depend on service providers offering nbn Smart Places, and timing of product availability will be at provider discretion.

    • 6 SpaceX Starlink business plans
  • What are the differences between nbn® and Starlink business plans?

    nbn® and Starlink Business Internet Comparison

      Business nbn® Satellite Service nbn® Ethernet Business nbn® Enterprise Ethernet Starlink Business
    Providers

    Authorised resellers in Australia:

    Customer support

    A dedicated person or group to discuss your needs and identify the best plan to suit.

    Some Sky Muster providers may offer Service Level Agreements (SLAs).

    Includes Business nbn® Service Pro, featuring:

    • Business-grade technicians
    • Flexible appointment times, including after hours
    • 4-hour fault restoration target for urban and limited rural areas
    • 7-day wholesale-level service monitoring for faults
    The Australian-based business nbn® Service Centre offers dedicated support to business and government customers. They manage all fibre connections and provide 24×7 assurance support to service providers with business nbn® Enterprise Ethernet customers. Extra support for network management, integration, or other value-added services using authorised resellers.
    Data and speed

    Possible lower contention ratios/competition for data = faster speeds.

    Possible higher upload speeds if required.

    Speed options (download/upload):

    • 1000/400Mbps
    • 500/200Mbps
    • 250/100Mbps
    • 100/40Mbps

    A dedicated fibre network—which means it never slows down during peak periods.

    Offers symmetric speeds from 10Mbps to close to 10Gbps.

    Built to support data-intensive businesses.

    Greater than 99.5% uptime across all customers and higher for unobstructed installations.

    Typical download speeds 25 – 220 Mbps, average of 100 Mbps.

    Upload speeds are typically 5 – 20 Mbps. Latency ranges between 25 – 50 ms on land, 100+ms on open waters.

    Costs Dependent on the plan and provider chosen.

    Dependent on the plan and provider chosen.

    No nbn® upfront build costs for an estimated 90% of business locations within the nbn® network.

    Dependent on the plan and provider chosen.

    No nbn® upfront build costs for an estimated 90% of business locations within the nbn® network footprint.

    Starts at $230/month.
    Other services Possible access to Virtual Private Networks (VPNs) and Fixed IP addresses.

    For select services, nbn® offers 24/7 proactive monitoring and troubleshooting for 7 days following faulty restoration.

    The business nbn® Service Centre provides Australian-based remote support to providers around the clock.

    Businesses can connect to data centres via Enterprise Ethernet, facilitating a shift to hybrid IT and cloud applications using nbn®’s flagship fibre product, available from multiple providers. Serves customers in a multitude of capacities, including: primary enterprise connectivity, replacement of 4G and VSAT, backup, interim setup, and emergency service.
    Benefits
    • Reliable connectivity for remote business sites
    • Cost-efficient setup compared to fixed-line fibre networks
    • Flexible deployment of ground equipment
    • Enables Internet of Things (IoT) connectivity for real-time data access
    • Provides mobile satellite services for areas with minimal cellular coverage
    • Ideal for sectors like aviation, maritime, resources, and energy
    • Suitable for emergency and disaster recovery situations
    • High-speed connectivity
    • Scalability
    • Reliability
    • Symmetrical speeds
    • Service level agreements (SLAs)
    • Security
    • Flexibility
    • Efficient file transfers
    • Seamless video conferencing
    • Cloud service accessibility
    • Scalable for businesses of all sizes
    • High network availability (up to 99.95%)
    • Symmetrical upload/download speeds
    • Customisable bandwidth options
    • Global coverage
    • Low latency
    • Reliable connectivity
    • Scalability
    • Backup connectivity options
    • Easy setup
    • Versatility
    • Competitive pricing
    Business nbn® Satellite Service
    Providers

    Customer support
    A dedicated person or group to discuss your needs and identify the best plan to suit. Some Sky Muster providers may offer Service Level Agreements (SLAs).
    Data and speed
    Possible lower contention ratios/competition for data = faster speeds. Possible higher upload speeds if required.
    Costs
    Dependent on the plan and provider chosen.
    Other services
    Possible access to Virtual Private Networks (VPNs) and Fixed IP addresses.
    Benefits

    • Reliable connectivity for remote business sites
    • Cost-efficient setup compared to fixed-line fibre networks
    • Flexible deployment of ground equipment
    • Enables Internet of Things (IoT) connectivity for real-time data access
    • Provides mobile satellite services for areas with minimal cellular coverage
    • Ideal for sectors like aviation, maritime, resources, and energy
    • Suitable for emergency and disaster recovery situations
    nbn® Ethernet
    Providers

    Customer support
    Includes Business nbn® Service Pro, featuring:

    • Business-grade technicians
    • Flexible appointment times, including after hours
    • 4-hour fault restoration target for urban and limited rural areas
    • 7-day wholesale-level service monitoring for faults
    Data and speed
    Speed options (download/upload):

    • 1000/400Mbps
    • 500/200Mbps
    • 250/100Mbps
    • 100/40Mbps
    Costs
    Dependent on the plan and provider chosen.
    No nbn® upfront build costs for an estimated 90% of business locations within the nbn® network.
    Other services
    For select services, nbn® offers 24/7 proactive monitoring and troubleshooting for 7 days following faulty restoration.
    The business nbn® Service Centre provides Australian-based remote support to providers around the clock.
    Benefits

    • High-speed connectivity
    • Scalability
    • Reliability
    • Symmetrical speeds
    • Service level agreements (SLAs)
    • Security
    • Flexibility
    Business nbn® Enterprise Ethernet
    Providers

    Customer support
    The Australian-based business nbn® Service Centre offers dedicated support to business and government customers. They manage all fibre connections and provide 24×7 assurance support to service providers with business nbn® Enterprise Ethernet customers.
    Data and speed
    A dedicated fibre network—which means it never slows down during peak periods.
    Offers symmetric speeds from 10Mbps to close to 10Gbps.
    Built to support data-intensive businesses.
    Costs
    Dependent on the plan and provider chosen.
    No nbn® upfront build costs for an estimated 90% of business locations within the nbn® network footprint.
    Other services
    Businesses can connect to data centres via Enterprise Ethernet, facilitating a shift to hybrid IT and cloud applications using nbn®’s flagship fibre product, available from multiple providers.
    Benefits

    • Efficient file transfers
    • Seamless video conferencing
    • Cloud service accessibility
    • Scalable for businesses of all sizes
    • High network availability (up to 99.95%)
    • Symmetrical upload/download speeds
    • Customisable bandwidth options
    Starlink Business
    Providers

    Authorised resellers in Australia:

    Customer support
    Extra support for network management, integration, or other value-added services using authorised resellers.
    Data and speed
    Greater than 99.5% uptime across all customers and higher for unobstructed installations.
    Typical download speeds 25 – 220 Mbps, average of 100 Mbps.
    Upload speeds are typically 5 – 20 Mbps. Latency ranges between 25 – 50 ms on land, 100+ms on open waters.
    Costs
    Starts at $230/month.
    Other services
    Serves customers in a multitude of capacities, including: primary enterprise connectivity, replacement of 4G and VSAT, backup, interim setup, and emergency service.
    Benefits

    • Global coverage
    • Low latency
    • Reliable connectivity
    • Scalability
    • Backup connectivity options
    • Easy setup
    • Versatility
    • Competitive pricing
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