• Make calls online:
    VoIP and WiFi calling

    Use your internet to stay in touch with the people that matter the most, and make calls online using Wi-Fi calling, VoIP and videoconferencing. Our guide is easy to understand and accessible offline once you download the pdf.

  • WiFi Calling

    • 1
      Check Device Model/Provider

      First, check if your device model and provider support WiFi Calling. Currently, Optus, Telstra and Vodafone networks do. Older phone models and some networks may not. you are looking at buying a new mobile, it may be good to check this.

    • 2
      Turn On Wi-Fi Calling

      Ensure your Wi-Fi calling capability is turned on via your mobile phone settings. Contact your provider or follow the steps within this guide. Make sure you have the latest software updates installed.

    • 3
      Get Calling

      Turn aeroplane mode on and reconnect to your router before making the call.

      This prevents the phone from searching for another network to use during the call and ensures you can access the Wi-Fi Calling settings. Sit or stand close to your router when making a call for a stable connection.

  • VoIP (Voice over Internet Protocol)

    • 1
      Choose Method

      You can choose to use software on your device (Microsoft Teams, Facetime, WhatsApp etc.). Alternatively, you can set up a VoIP service using a telephone handset (landline). Any internet connection can run VoIP, but it’s best to speak with your RSP to get the most out of it.

    • 2
      Set Up Equipment

      Your setup requirements will differ depending on your chosen method. Read through this step by step guide for detailed instructions or contact your RSP.

    • 3
      Check Calling Costs

      Depending on your chosen method, you may need to pay an additional monthly cost of between $0 – $30 a month on top of your usual internet. You may also need to pay for the equipment you need to use, which can cost between $100-$200.

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  • Setting up a VoIP system

    • 1 For an existing landline phone handset

      • Your equipment will come with specific instructions, however here is a basic guide for setting up a VoIP system for an existing landline phone handset and Analog Telephone Adapter:

      • 1
        Connect

        Plug your IP handset into your router via an telephone cable.

        Plug In Phone

      • 2
        Check settings

        Follow any instructions required to set up the phone, via your computer.

        VOIP Modem Configuration Screen

      • 3
        Test your handset

        Follow any instructions required to set up the phone, via your computer.

        Lift your handset. You should hear a dial tone and can make phone calls as usual.

        Test Handset

      • 4
        Check the fees

        Monthly fees ranging from $0 to $30 on top of your regular internet expenses, with calls costing anywhere from 1 to 50 cents per call or minute. You may also need to invest in equipment, which can cost between $100 and $200.

        • Analog Telephone Adaptor (ATA): This device takes a standard phone plug and converts it into the digital signal required for internet calls.
        • IP phone handset: This phone is specifically designed to connect directly to your router via an Ethernet cable, not a standard phone cable.

        *Not all nbn® services have access to the TC1 channel, and not all providers will use the TC1 channel for VoIP services. Talk to your provider first when making a decision about VoIP plans. At time of writing, nbn® Sky Muster Plus plans do not have access to the TC1 channel.

    • 2 For an existing internet connection

      • For an existing internet connection with a router, or combined modem/router, the phone plugs directly into the router.

      • 1
        Connect your phone

        Plug the phone line of your handset into the Analog Telephone Adaptor (ATA) box, or into the “phone” port of your ATA+router. If your phone has its own power, make sure it’s plugged in and turned on.

        Hardware,,Telephone,Analog,Adapter,(ata),With,One,Fxs,Port,To

      • 2
        Connect your internet

        Plug the ATA box into your existing router using an ethernet cable OR plug your ATA+router into your internet modem. Ensure everything is turned on and that your internet connection is working.

        Hand of man holding The blue network cables connect port switch on white table concept internet network connection

      • 3
        Test your headset

        Lift your handset. You should hear a dial tone and can make phone calls as usual.

        VoIP step 3 Test Handset

      • 4
        Back up your phone

        It’s a good idea to consider buying a UPS (Uninterruptible Power Supply) or another backup power source for your phone when using a VoIP setup. A UPS is a device that provides temporary power during electrical outages. It ensures that your VoIP system stays operational even if electricity is lost. It is vital if you rely on your VoIP phone for critical calls, like emergencies or business communications.

        Data storage

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