The NBN “sky muster” service is limited across all of Australia to a maximum of 60GB per month (including uploaded data). There is no way to purchase a plan, nor multiple connections to the same address to increase this data limit. The explanation offered to me by my ISP is that this is a national cap, to ensure the smooth operation of satellite bandwidths.
During the Victorian COVID19 lock-down, this data cap was suddenly and arbitrarily doubled to 120GB. This did not affect the performance of satellite connections.
NBN appear to have set arbitrary limits for commercial reasons, following in the foot-steps of US providers.
This leaves end-users who rely on network for telehealth, remote working and home-schooling very short of data given the heavy bandwidth these services require.
So far, raising this issue with the TIO and local talkback radio has proved fruitless.
How can so many Australian satellite customers be treated like third-class citizens without having a voice? Who can hold the NBN accountable for this shoddy practise?
It has nothing to do with technology and infrastructure limitations, and everything to do with politics and money.
Can the Regional Tech Hub advocate for NBN customers in a class-action style lobby to increase data caps permanently please?