• Key Telstra contacts

    Contacting the right department at Telstra for your problem will speed up the problem-solving process. Understand the different parts of your plan and check your bill to identify if you are a business or residential customer. Use the below Telstra contacts relevant to your particular issue.

    Key Telstra contacts

  • Use these resources before calling to streamline conversations

  • Telstra contacts

    Telstra’s Regional Australia team have a dedicated website for rural, regional & remote users. 

    You can visit this website and contact them here.

    Dedicated 3G helpline

    Telstra have launched a 3G Helpline to further support our customers who need more help with the transition. Call 1800 990 853 between 8am and 7pm Monday to Friday AEDT.

    Telstra faults

    Phone: 132999 (for all faults other than RRADIO faults).

    Landline phone

    Report your landline outage by calling call 13 22 03 or visit this page on Telstra’s website.

    Radio phones

    1800 772 346 (1800 R RADIO) for customers using radio services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.

    Mobile broadband

    TELSTRA:  1800 676 442 (residential)
    Account enquiries, business account holders should try the Telstra Business Centre.

    Telstra business centres

    Solutions specialists at Telstra Business Centres are experts at maximising business data & costs and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

    Mobile assurance team

    Mobile assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7 and assist customers who are experiencing mobile and wireless service difficulties and faults.
    Consumer customers:  132200
    Business customers:  132000

    Antennas

    Call 1800 305 307 For antenna installation and technical support (select option 4).

    Priority assistance

    If you require immediate assistance with a line fault and have Priority Assistance on your account call 13 22 03 (Line faults) or 1800 331 286 (New line connections).

     

  • All information has been compiled from initial discussions between Kristy Sparrow from BIRRR and Telstra, the Telstra website, and crosschecking by the Regional Tech Hub. It is current as of February 2025.

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