• Regional Tech Hub Service Announcement

    As of 30 June 2026, Regional Tech Hub direct support services have been temporarily paused following the conclusion of the Commonwealth contract for the program. 

    This means that the Regional Tech Hub helpdesk is currently unable to accept new enquiries, Connectivity Report Requests or requests for direct support. 

    The Regional Tech Hub website will remain available to provide access to existing information and resources. 

    Information regarding any future service arrangements will be published through this website and Regional Tech Hub communication channels should they become available. 

    In the meantime, consumers seeking assistance with telecommunications matters may wish to consider the following options: 

    • Contact your telecommunications provider for account enquiries, faults, plan changes, billing matters and information about suitable services, including any accessibility or priority assistance options available. 
    • If your service is supplied via a wholesale network, your retail provider remains your primary point of contact for support and fault resolution. 
    • For unresolved complaints, independent dispute resolution is available through the Telecommunications Industry Ombudsman (TIO) at www.tioonline.com.au or by calling 1800 062 058. 

    We thank all Regional Tech Hub users, stakeholders and community partners for their support and understanding. 

  • Free Independent Advice And Support

  • Road trip ready?

    Travelling to regional areas for work, family or a holiday? A little planning can go a long way when it comes to staying connected on the road. 

    Learn more

  • Our Connectivity Knowledge Hub Has Resources For The Home, Business And Community.

  • Would You Like To Know Your Connectivity Options?

    We can provide you with a free and independent report on all your phone and internet options at your location. Just fill out a simple request.

    Request a Connectivity Report
    Sam Phillips

  • Connectivity Quiz Checker

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  • Check Out Our Resources, News And Events

  • See all resources, news and events

  • An Australian Government Initiative
    Run By The National Farmers' Federation

    • National Farmers Federation
    • Australian Government

    • This is an excellent service. I was amazed and impressed with the service and the results. A very thorough report, with lots of informative links, everything you need to make an informed decision on available internet types and services. Thank you, your report was fabulous and so is your service. I will definitely recommend this service to others. 5 stars from me.

      Mareeba Shire, QLD
      Michelle

    • Phenomenal service, very professional and very knowledgeable. It would have taken me months to find out the information they provided me in a matter of weeks.

      Tamworth Region, NSW
      Ana

    • I was so uninformed about what options were available for our rural property. As a new connection our builder didn’t help at all. RTH were fantastic at explaining the process in laymen’s terms and were super helpful. They made our connection process unbelievably simple!

      Mitchell Shire, VIC
      Carlie
  • Contact us to escalate your current phone or internet issue.

    Can’t Find What You Are After? Give Us A Call!

    Call our hotline to chat with a team member and start a conversation. If we miss your call, we’ll get back to you as soon as we can.

    1300 081 029