As of 30 June 2026, Regional Tech Hub direct support services have been temporarily paused following the conclusion of the Commonwealth contract for the program. 

This means that the Regional Tech Hub helpdesk is currently unable to accept new enquiries, Connectivity Report Requests or requests for direct support. 

The Regional Tech Hub website will remain available to provide access to existing information and resources. 

Information regarding any future service arrangements will be published through this website and Regional Tech Hub communication channels should they become available. 

In the meantime, consumers seeking assistance with telecommunications matters may wish to consider the following options: 

• Contact your telecommunications provider for account enquiries, faults, plan changes, billing matters and information about suitable services, including any accessibility or priority assistance options available. 

• If your service is supplied via a wholesale network, your retail provider remains your primary point of contact for support and fault resolution. 

• For unresolved complaints, independent dispute resolution is available through the Telecommunications Industry Ombudsman (TIO) at www.tioonline.com.au or by calling 1800 062 058. 

We thank all Regional Tech Hub users, stakeholders and community partners for their support and understanding.