About us —
The Regional Tech Hub offers independent advice and support and helps regional Australians negotiate often confusing phone and internet options and technical issues.
The Regional Tech Hub has been established to assist people who live and work in regional, rural, and remote parts of Australia to realise the benefits of being digitally connected.
Digital connectivity is an increasingly essential part of life – important not only for social connectedness but also for operating a business and accessing essential services like health and education. For those who live and work in areas outside of our major cities and towns accessing and troubleshooting phone and internet connectivity can be more complex for a range of reasons.
The 2018 Regional Telecommunications Review found that there was a significant market for a simple platform aimed towards regional Australians to help them navigate digital technologies, building on the services and techniques developed by the volunteer organisation Better Internet for Rural, Regional and Remote Australia. The Regional Tech Hub has been established in response to the Regional Telecommunications Review’s findings and is made possible through the Australian Government’s Stronger Regional Digital Connectivity funding package.
The National Farmers’ Federation was selected to develop and operate the Regional Tech Hub, working in collaboration with the Australian Communications Consumer Action Network.
This initiative recognises the unique technological operating environment in regional Australia and will help to ensure that regional Australians are supported to realise the benefits of connectivity. The hub provides independent information about available technologies, and assistance to navigate the often-confusing world of troubleshooting. Support is available via this website, our phone support line, and social media pages.
We’ve recently put together a publication, the Regional Tech Hub in Review, looking at what we’ve achieved so far, and where we want to go.
Want to see some real examples of assistance we have provided to regional, rural, and remote Australians?
Here are some firsthand experiences from people we’ve successfully connected.
- Knowing the right terminology – nbn® Fixed Wireless
- Challenging business location requires out of the box solution – nbn® Fixed Wireless Solar Mount Option
- Equipment installation key to improving connection – nbn® equipment setup
- Helping identify base station technical faults – 4G connection
- Reclassification makes remote work a reality – nbn® Fixed Wireless