• Make calls online: Wi-Fi calling, VoIP, video conferencing

    Use your internet to stay in touch with the people that matter the most. Our guide is easy to understand and accessible offline once you download the pdf.

  • Wi-Fi Calling

    • 1
      Check Device Model/Provider

      First, check if your device model and provider support Wi-Fi Calling. Currently, Optus, Telstra and Vodafone networks do. Older phone models and some networks may not. you are looking at buying a new mobile, it may be good to check this.

    • 2
      Turn On Wi-Fi Calling

      Ensure your Wi-Fi calling capability is turned on via your mobile phone settings. Contact your provider or follow the steps within this guide. Make sure you have the latest software updates installed.

    • 3
      Get Calling

      Turn aeroplane mode on and reconnect to your router before making the call.

      This prevents the phone from searching for another network to use during the call and ensures you can access the Wi-Fi Calling settings. Sit or stand close to your router when making a call for a stable connection.

  • VoIP (Voice over Internet Protocol)

    • 1
      Choose Method

      You can choose to use software on your device (Microsoft Teams, Facetime, WhatsApp etc.). Alternatively, you can set up a VoIP service using a telephone handset (landline). Any internet connection can run VoIP, but it’s best to speak with your RSP to get the most out of it.

    • 2
      Set Up Equipment

      Your setup requirements will differ depending on your chosen method. Read through this step by step guide for detailed instructions or contact your RSP.

    • 3
      Check Calling Costs

      Depending on your chosen method, you may need to pay an additional monthly cost of between $0 – $30 a month on top of your usual internet. You may also need to pay for the equipment you need to use, which can cost between $100-$200.

  • Video Conferencing

    Using the same software outlined in VoIP option one, you can make video calls and participate in meetings.

    • 1
      Check Your Camera

      Most modern laptops have inbuilt cameras and microphones, but it might suit you better to buy a separate camera with a USB cord to plug into your computer or laptop. With distance education, a ‘point to view’ camera may be the best option, as they can be taken from their stands and moved around, and even used to take photos.

    • 2
      Install Software

      Common video conferencing options include Microsoft Teams, Skype, Zoom, BlueJeans and Webex. If you are communicating regularly with an organisation (such as a school) they should be able to tell you the program they use. Some software works better if you download the desktop app rather than use it in an internet browser.

    • 3
      Check Your Settings

      Ensure your sound settings are set for the right device (e.g. headset rather than through the computer). Check both the sound in and the sound out and that your computer’s sound is turned up. On a desktop computer, the sound button is usually at the bottom right of your screen or a button on your keyboard.

    • 4
      Adjust Lighting

      Good background lighting allows people at the other end of the camera to see you and your work. In your settings, you will also find a background setting. Consider using this function if there is lots of movement on-screen, or movement around you that you want to minimise or avoid.

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