• Escalate a current phone or internet issue

    For any phone or internet faults, your first point of contact should be your Retail Service Provider (RSP). However, if your issue persists, we can help escalate it through your RSP on your behalf.

    Note: Before completing this form, you must try to resolve the issue directly with your RSP and obtain a ticket or fault number. Ensure you provide the correct address, including locality, when filling out this form.

    • For your phone
    • For your internet

  • Explore our top resources for technical issues

  • Phone with speech bubble

    Having issues filling out the form?

    Chat with one of our team members to get the conversation started. If we don’t answer immediately, we’ll get back to you as soon as possible.

    1300 081 029