• Escalate a current landline/ internet issue to your telco provider

    If you have an ongoing issue with your phone or internet connection, we can help escalate this issue with your retail service provider (RSP) to try and get a faster resolution.

    You MUST try to solve your issue first before completing this form. It is essential that you have a ticket or fault number from your RSP. Please ensure you have a correct address (including locality) before filling in this form.

    • For your phone
    • For your internet
  • Check out some of our most popular resources
    to help with technical issues

  • Phone with speech bubble

    Having issues filling out the form?

    Chat to us on our hotline with one of our team members and let’s get the conversation started. If we don’t answer, we’ll get back to you in no time at all.