Tech Tips

This page provides basic tips on using your computer or mobile device effectively, or links to reputable pages to provide the necessary advice.

This may help improve a slow or unreliable internet connection, or at least help identify where an issue may be occurring.

Use the specific pages for instructions on how to perform many of these tips, if you’re not sure.

Tips to try and speed up your device

These tips may help speed up your computer, device, or internet service.

They may help identify where a persistent issue is – or isn’t – occurring.

  • Shut down your computer or device.
  • Restart your computer or device.
  • Start your computer in “safe mode”.
  • Close open software/apps.
  • Shut down unwanted processes.
  • Uninstall unneeded software or apps.
  • Uninstall and reinstall problematic software or apps.
  • Block automatic software upgrades.
  • Manually update software, particularly connection software.
  • Empty the virtual bin/trash.
  • Clean your desktop – don’t store large files on your desktop. Store them in appropriate folders and, as need be, add aliases or shortcuts to them, if you need to get to them quickly.
  • Go through your files and delete old/unwanted content, particularly on the desktop (lack of disk space can slow down a computer or device).
  • Find software to assess and “clean up” your computer or device – find and remove duplicates, temporary files, downloads, or very old files. Visit the page for your device for more information.
  • Check for malware – viruses, spyware, and the like.
  • Update or install anti-malware software and do a scan.
  • Reset/update network settings.
  • Backup data to an external hard drive, or remote/cloud drive, to free up space on your local hard drive.
  • Check cloud computing software settings (eg iCloud, Dropbox, OneDrive, Google Drive) – they can hog a network connection and take up disk space.
  • Try different software to access internet services.
  • Alternative web browsers: Google Chrome, Mozilla Firefox, Apple Safari, Windows Edge, Windows Internet Explorer.

Alternative email software: Microsoft Outlook, Google Mail, Apple Mail, Mozilla Thunderbird.

Do you know how digitally capable you are?

The new nbn™ Digital Capability Self-Assessment Tool takes just 5 mins for an individual to get an assessment. Whilst there will be many who will be comfortable with their result, there will be others who will want to grasp the opportunity to grow and become more digitally enabled. At the end of the questionnaire the individual will quickly be able to visualise where they fit on a rating scale guide that includes these types:

  • Cautious Adopter– Typically someone at an early stage in developing their digital capabilities and only uses technology for very basic functions, such as sending a text message
  • Digitally Responsive– Someone who might only engage with technology in response to a specific need or only when there are limited to no other options.
  • Pragmatist– Someone who is still developing their digital skills however they are capable of figuring things out as they are required.
  • Problem solver– Someone who has enough knowledge of most digital capabilities to get by in everyday situations involving technology and is growing in confidence.
  • Learner – Someone who is digitally inquisitive is skilled in some digital capabilities but often developing in select areas, and therefore is always eager to learn more.
  • Lifestyler – Someone to whom technology is seamlessly integral to everyday living.
  • Visionary– Someone who is advanced across most digital capabilities, however, may still have more to learn in a certain area.
  • Digital leader– Someone who is highly skilled in all things digital and is constantly imagining new and inspiring ways to enhance daily tasks using technology.

Digital Capability Self-Assessment Tool.