Everything on a computer takes the form of a file.
This file has a size that’s measured in bytes (b), kilobytes (Kb), megabytes (Mb), gigabytes (Gb), and so on.
When you view content, or do anything, on the internet, you’re actually transferring files from the remote system across the network and into your computer or device.
These files are known as “data”.
This page provides an overview of what data means to your internet connection, and links to pages that provide advice on using the data supplied on your internet connection wisely.
Uploads and downloads
Data is both uploaded and downloaded.
- When you’re looking at things using an internet connection – watching movies, playing games, doing your banking, reading emails, doing research – you’re downloading data.
- When you push information into the internet – managing a website, sharing work with other people, sending emails – you are uploading data.
Some online activities upload and download data. For example, making a video call through programs like Zoom, Skype, Whatsapp or FaceTime.
Most internet plans have faster speeds and more generous data inclusions for downloaded data than they do for uploaded.
If you send a lot of information over the internet, such as sending video or high-quality image file, you need to pay more attention to your upload speeds and inclusions than someone who is sending emails and uploading the odd social media post.
Why does it cost money?
Data takes up space. It requires storage at the remote system, and it takes up space as it’s transferred to you. Even if the content didn’t cost anything for you to access it, it still costs someone money when it travels into your computer, or TV, or iPad.
How much do I get?
On average, a household watching the odd movie, using email, doing web research and browsing, can expect to use 50Gb – 80Gb of data per month.
“Included data”, or your “quota”, is one of the parts of a broadband connection plan. It’s generally measured in gigabytes (Gb) these days, although you might still find some very basic mobile plans measured in megabytes – Mb (there’s 1000 Mb to one Gb).
Some plans allow you “unlimited” data. That is, you can use as much as you like during a month. There is always a compromise, however; you may have to pay a lot more than the average plan, or you may be speed-limited after a certain amount of data has been used.
Many plans available to rural, regional and remote customers will specify the amount of data you can use each month – they are “metered“.
nbn™ Sky Muster™ Plus satellite service plans differentiate between specific kinds of data, allowing some to be metered – that is, counting toward your monthly quota – and others to be unmetered. Broadly speaking, streaming audio-visual services such as watching videos are metered; everything else is unmetered.Some plans split a day into “peak” and “off-peak” periods. “Off-peak” is generally from about midnight or 1am to 6am or 7am (nbn™ Sky Muster™ satellite service off-peak periods are 1am to 7am). Such plans will provide more generous data inclusions for off-peak periods, and less generous inclusions for on-peak.
As an example, a plan may be advertised as including quite a generous 180Gb of data per month.
When you check more closely, however, only 80Gb is available for the on-peak period. The remaining 100Gb is available for use between 1am and 7am.
What can I do if I’ve used my quota for the month?
What happens after you have used your quota for the month will be outlined in your contract from your internet service provider.
Your service provider may:
- cut off access to the internet entirely.
- cut off access to everything except basic email services.
- slow down (“shape”) your connection speed to a level that only supports email and very basic web browsing.
- allow you to purchase more data (this can be very expensive).
- suggest that you upgrade your internet plan to the next “level” up. This upgrade will apply until you manually change it, and will generally take effect at the beginning of your next monthly billing cycle.
For further information, contact your internet service provider.
Can I get it back?
No. When you’ve used it it’s gone, even if you didn’t mean to use it.
Need more information?
Contact our Helpdesk directly.